Creating Deep Security diagnostic package in Linux

TrendMicro has published article on creating diagnostic package for troubleshooting your reported issues by their support engineers. However, the document doesn’t cover the actual steps to identify the location of installation in Linux environment and how to move the files from restricted directory.

Identify DS Agent Installation Folder

$ ps -auxwe | grep ds_agent

Path is /opt/ds_agent

Create diagnostic package

$ cd /opt/ds_agent

$ sudo ./dsa_control -d

The diagnostic package gets created in /var/opt/ds_agent/diag

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Move Diagnostic file to /var/tmp

$ chown -R username:username /var/opt/ds_agent

$ mv /var/opt/ds_agent/diag/1569831413.zip /var/tmp

$ chown -R root:root /var/opt/ds_agent